While navigating and browsing products, if you find products with this image:

Or even products with an incorrect image or description, you should try the steps below.

User troubleshooting

1. First, try to use the application with an incognito window or clear the cache of your device. 
   
   
2. If the error persists, try to clear browsing data. Different internet navigators or mobile phones have different ways to do it, so please search for the procedure that applies for your device.
   
   
3. Reload the application by refreshing the page on navigator or reentering the application on mobile.
   
   
4. If the error persists, please reach out to our BEES support team. You can do this in many ways. If you are at the Help Center, just click in the chat on the bottom right corner, like the image below. Document the problem you are facing in the box and hit "Start chat".
   
   
   
   
   If you are not in the Help Center, you can even send an email to support@mybees.com. One of our agents will be happy to help you.