Payments

Support

• Can BEES Support resolve all EFTPay issues?
• What information should the customer provide when contacting support?
• Who should the customer contact for help?

Experience

• How does a customer set up Autopay?

Payments

• What does “ACH payment returned” mean?
• What does “Refund declined” mean?
• What does “Refund approved” mean?
• How is the customer notified of refunds?
• What should the customer do after a failed or declined payment?
• What is the difference between payment error and payment declined?

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