Some issues you might experience on BEES, such as missing images, can be linked to your cache storage data. Cache storage is where apps usually keep files and images for later use. Each mobile app manages its own cache, while websites store cache data in your browser.
When the app is updated or there are data upload problems, your cache might become outdated, which can lead to temporary issues. This article will guide you on how to clear your cache in different environments.
Note: The steps on your phone may look a bit different. No need to worry - most of the basics are very similar, and this guide should work for your device as well.
Android
1. Go to your phone's Settings.
2. Find the Apps option and tap on it.
3. Find your BEES US app or myBEES app.
4. Tap the Storage option.
5. Select the Clear cache option.
iOS
For iOS phones, there isn't a button to clear all cache data for individual apps. The simplest way to do this is to delete and reinstall the app.
Google Chrome
1. In the upper right corner, click the three dots, then choose "More tools."
2. Click on "Clear browsing data."
3. Set the time range to "All time," select "Cached images and files," and then click "Clear data."
Note: If you need further assistance or have any questions, do not hesitate to contact our dedicated support team, who are always ready to help you - How to contact BEES Support.