Your wholesaler is responsible for keeping your product catalog up to date on BEES. If you notice a product with the wrong image or description, don’t worry - it might simply be a caching issue. Here are a few quick steps you can try before reaching out for help.
🧹 First Step: Clear Cached Data
Apps and websites save temporary data (cache) to help things load faster. Sometimes, this information becomes outdated and causes products to appear incorrectly.
We recommend clearing your app or browser cache regularly.
You can follow the instructions in this article HERE to clear cache on both the website and the app.
💻 If You’re Using the Website
Try these simple actions:
- Refresh the page – A quick reload can fix small glitches or loading problems.
- Use an incognito/private window – This helps bypass cached data and cookies that might be causing the issue.
- Try another browser (optional but helpful) – It can quickly show whether the issue is browser-related.
📱If You’re Using the BEES App
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Close the app completely and reopen it.
This usually resolves temporary bugs and helps reload updated information.
If the issue continues, please contact our BEES support team. How to create a support request